As the customer service provider, with a focus on quality, availability, and dependable staff, htgner.com is at the forefront of customer support industry. We provide support to hundreds of websites and their subscribers and are available to help you 24/7.

Refund Rules

During the first month of your service, we offer you the right to cancel your plan and have the full amount refunded back to the credit card used to make the purchase. No hassle.

Contacting Our Office

We offer multiple methods of contact - pick one that suits you best! Make use of our Live Support Chat to connect with our reps right away and find quick solutions. You can also email us at [email protected], or speak with us in person by calling +44-808-196-7460, +1-888-298-5793.

I have a question about upgrading my account?

If you have a question about upgrading your account that isn‘t addressed on our FAQ page, don‘t hesitate to reach out to us. You can call us at +1-888-298-5793 or +44-808-196-7460, or send us an email at [email protected] We‘re here to assist you with any inquiries you may have.

How can I cancel my membership?

To cancel your membership, you can contact us via email at [email protected], call us at +1-888-298-5793 or +44-808-196-7460, or chat with one of our representatives via Live Chat.

I forgot my login information, can someone help?

Our customer service representatives are here to assist you in retrieving your username or password information. You can reach them directly by calling +1-888-298-5793 or +44-808-196-7460. Alternatively, you can use the email form or the Live Chat feature on our website for assistance.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-888-298-5793, +44-808-196-7460, or send us an email at [email protected]. You can always check with your financial institution as well, to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

When you sign up, we utilize a specialized encryption page that displays only the last four digits of your credit card number. Rest assured, we prioritize your privacy and would never compromise your sensitive information. To learn more about our privacy policy, please feel free to call us at +1-888-298-5793 or +44-808-196-7460, or email us at [email protected].

I only wanted a trial membership. Why am I still being charged?

All trial memberships automatically transition to monthly subscriptions unless canceled within the trial period. Some credit card companies and banking institutions may preauthorize payments for trial memberships. This preauthorized payment will be processed if you do not cancel within the specified time frame. If you have any further questions or concerns, we recommend contacting your financial institution directly for clarification.

Is there a way to know for sure if my account has been canceled?

Once you cancel your account, you should receive a confirmation email stating that it has been successfully canceled. If you don‘t see this email in your inbox, please check your junk/spam folder. If you still can‘t find it, feel free to contact us by calling +1-888-298-5793 or +44-808-196-7460, or by sending us an email at [email protected] We‘re here to assist you.